Questions
Asked, answered straight.
The short version of everything below: the stream is private, the code is the lock, the rights are the host's, and if something drops we have already decided what your guests see instead. The long version follows.
Is our event public anywhere?
No. Your event is never listed, searched, or recommended, and it does not sit on a public page. The only way in is the link and the code you hand out, and the replay lives at the same private address. If you do not send the link, nobody finds the day.
Who is responsible for the rights at an event?
Whoever hosts it. You accept that responsibility when you create the account, and you confirm it per event when you declare the event's rights. We provide the private pipe and the guest gate; we do not license or clear the content of your events. If a rights holder ever contacts us about an event, there is a notice process, and we can take that event's replay down.
How do guests watch? Do they need an app or an account?
Neither. Guests open the event link in any browser, type the short guest code from their invitation, and watch. The link on its own does nothing without the code, which is what keeps the audience to the people the couple actually invited.
That includes the TV in a hotel room, a tablet on a kitchen counter, and a phone on a train. If a screen has a browser, it is a seat at the wedding.
Can guests watch on a TV?
Plenty do, and there is a route for nearly every living room, smart TV or not. Many smart TVs have a browser: open the guest link, type the code, and press play. Some TVs handle it better than others, and a Roku TV cannot open a web link at all, so treat the browser as the first try rather than the only way.
Sending the stream from a phone, by casting or AirPlay, is steadier than mirroring the phone screen, and it keeps notifications off the vows. The way that never fails is a cable: a laptop plugged into the TV with an HDMI cable works on any TV with an HDMI port. A streaming stick gives an older TV the rest. The one honest limit: we cannot put a picture on a TV that has nothing connected to it.
What if the code ends up somewhere it should not?
Treat the code the way you would treat a house key. The link alone gets a stranger nothing, but link plus code is an invitation. Share the code in the invitation itself rather than on a public page. If one does leak before the day, contact us from your account and we will sort the event's access out with you before guests arrive.
What happens if a camera or the connection drops mid-event?
Guests do not see an error page. If every camera drops, they see a card with your name on it while the stream reconnects, and a camera that comes back cuts back in on its own. The replay is built from the program feed, so an interruption shows in the replay as a held card, not a hole in the day.
One honest boundary: we cannot stream over a connection that is not there. What we can do is make a bad minute look calm instead of broken, and get the picture back the moment the venue network recovers.
What do we need at the venue?
For the console setup: a laptop for the console, phones for the cameras, and a connection worth the name, decent Wi-Fi in the room or a strong mobile signal where the phones sit. The cameras reach the console wirelessly, and the big screens in the room can plug straight into the laptop if the venue has them. Streaming from one phone instead? Then it is just the phone and the connection.
A rehearsal stream from the actual room, a day or two ahead, is the cheapest insurance in this entire business, and the console makes it a ten-minute job.
How many cameras can we run?
Up to four phones at once, switched from the laptop, with preloaded videos (a slideshow, a montage, a same-day teaser) sitting alongside them as sources you can cut to. One person can run the console while everyone else shoots. Or skip the console entirely and stream from one phone, which some events honestly call for.
What picture quality do guests get?
The stream adapts to each guest's connection, stepping between quality levels as their network changes, so a guest on hotel Wi-Fi and a guest on a fast home connection both get a steady picture. A single camera streaming direct can go up to 4K where the connection can carry it. The four-camera console program runs at 720p, a deliberate choice: four wireless feeds on venue Wi-Fi stay smooth at that size, and smooth beats sharp when the two fight.
How long do guests get the replay?
The replay stays on the same link and code for 7 days, free. Keeping it longer is optional: CA$15 adds 30 days, CA$39 keeps it for 12 months and includes the downloadable master. If you archive many events, masters can be kept at CA$20 a month per 2 TB block. The pricing page lays it out.
What if the day runs past the booked hours?
That is decided at booking, not during the last dance. Either the stream ends at the booked time, or you put a card on file and it runs over, billed by the hour at the on-the-day rate. No card on file, no run-over. The pricing page lays both options out.
Where do accounts and payment live?
Here, on the website. You sign up and, when billing opens, pay here. The phone apps are sign-in clients for the day itself: cameras, the streamer, a pocket view of the console. Nothing is sold inside the apps, so there is no app-store cut hiding in your price and no second account to manage.
Something else on your mind?
Create the account and ask us from inside it. At this stage you get answers from the people building the platform, which is a short list of humans.